FEWS NET Helpdesk
Welcome to the FEWS NET Helpdesk. The Helpdesk services issues related to:
- FEWS NET Data Explorer (FDE)
- FEWS NET Data Warehouse (FDW)
- FEWS NET Website (www.fews.net)
- FEWS NET Google Suite Accounts (i.e. Email, Calendar, Google Docs, etc.)
- FEWS NET Learning Platform (FLP)
- FEWS NET Exchange
If you are new to the Helpdesk, check out these helpful links to learn how to optimize your requests.
Helpdesk Operations and Best Practices
Helpdesk Portal Form Entry Assistance
Request help using the options provided below.
Data Upload Help
Please be prepared to provide: File, URL, Screenshot of error, and Steps taken to arrive at issue.
Common Error Messages in Uploads:
Skipped Error = New metadata is introduced or a duplicate record exists.
Cannot Identify "x" = Name mismatch between FDW and the file attached.
Multiple Skipped Error = Market name is mismatched between file and FDW.
Data Collection Already Exists = A data point already exists with this date, need to delete the zero data point for that date.