FEWS NET Helpdesk

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The Helpdesk services issues related to:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>FEWS NET Data Explorer (FDE)</li>\n <li>FEWS NET Data Warehouse (FDW)</li>\n <li>FEWS NET Website (www.fews.net)</li>\n <li>FEWS NET Google Suite Accounts (i.e. Email, Calendar, Google Docs, etc.)</li>\n <li>FEWS NET Learning Platform (FLP)</li>\n <li>FEWS NET Exchange</li>\n</ul>\n<p>If you are new to the Helpdesk, check out these helpful links to learn how to optimize your requests.</p>\n<p><b><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/966490b0-d746-4328-ac1f-888d044ae89d/article/280952855\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Operations and Best Practices</a></b></p>\n<p><b><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/0398f3b3-f682-48d2-91fd-eae6c47ebca0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Portal Form Entry Assistance</a></b></p>\n<p>Request help using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"28","name":"API Help","descriptionHtml":"","callToAction":"API Help","introHtml":"<p>API link assistance</p>","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"43","name":"Branding Questions and Support","descriptionHtml":"","callToAction":"Branding Questions and Support","introHtml":"","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"45","name":"Crop Data Submission","descriptionHtml":"","callToAction":"Crop Data Submission","introHtml":"<p>Use this form to submit or recommend a crop data submission for a country</p>","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[17],"key":""},{"id":"27","name":"Data Extract Help","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>.</p>","callToAction":"Data Extract Help","introHtml":"<p>For issues extracting data from FDE.</p>","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"26","name":"Data Upload Help","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Common Error Messages in Uploads:</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <em><b>Skipped Error</b></em> = New metadata is introduced or a duplicate record exists. <br class=\"atl-forced-newline\"> <em><b>Cannot Identify \"x\"</b></em> = Name mismatch between FDW and the file attached. <br class=\"atl-forced-newline\"> <em><b>Multiple Skipped Error</b></em> = Market name is mismatched between file and FDW. <br class=\"atl-forced-newline\"> <em><b>Data Collection Already Exists</b></em> = A data point already exists with this date, need to delete the zero data point for that date.</p>","callToAction":"Data Upload Help","introHtml":"<p>Requiring assistance with any data upload feature(s)</p>","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"41","name":"Data Visualization Inquiry","descriptionHtml":"","callToAction":"Data Visualization Inquiry","introHtml":"<p>For issues related to Data Visualizations on the FDE Platform</p>","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[15],"key":""},{"id":"39","name":"Documentation Assistance","descriptionHtml":"","callToAction":"Documentation Assistance","introHtml":"<p>Use this form to recommend or request a change to system documentation, such as the Help Text in the FDE.</p>","icon":10482,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[13,3],"key":""},{"id":"35","name":"Excel Workbook Assistance","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>.</p>","callToAction":"Excel Workbook Assistance","introHtml":"<p>For issues accessing the database via Excel or other Excel workbook issues.</p>","icon":10533,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[3],"key":""},{"id":"44","name":"Exchange Support","descriptionHtml":"","callToAction":"Exchange Support","introHtml":"<p>The Exchange serves as the internal FEWS NET Project intranet. 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