Jira Service Management

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The Helpdesk services issues related to:\n<ul class=\"alternate\" type=\"square\">\n <li>FEWS NET Data Explorer (FDE)</li>\n <li>FEWS NET Data Warehouse (FDW)</li>\n <li>FEWS NET Website (www.fews.net)</li>\n <li>FEWS NET Google Suite Accounts (i.e. Email, Calendar, Google Docs, etc.)</li>\n <li>FEWS NET Learning Platform (FLP)</li>\n <li>FEWS NET Exchange</li>\n</ul>\nIf you are new to the Helpdesk, check out these helpful links to learn how to optimize your requests.\n<a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/966490b0-d746-4328-ac1f-888d044ae89d/article/280952855\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Operations and Best Practices</a>\n<a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/0398f3b3-f682-48d2-91fd-eae6c47ebca0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Portal Form Entry Assistance</a>\nRequest help using the options provided below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"28","name":"API Help","descriptionHtml":"","callToAction":"API Help","introHtml":"API link assistance","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"43","name":"Branding Questions and Support","descriptionHtml":"","callToAction":"Branding Questions and Support","introHtml":"","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"45","name":"Crop Data Submission","descriptionHtml":"","callToAction":"Crop Data Submission","introHtml":"Use this form to submit or recommend a crop data submission for a country","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[17],"key":""},{"id":"27","name":"Data Extract Help","descriptionHtml":"Please be prepared to provide: File, URL, Screenshot of error, and Steps taken to arrive at issue.","callToAction":"Data Extract Help","introHtml":"For issues extracting data from FDE.","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"26","name":"Data Upload Help","descriptionHtml":"Please be prepared to provide: File, URL, Screenshot of error, and Steps taken to arrive at issue. 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