{"xsrfToken":"a1d39113efb28744aa89306b52ca8b816034505f_lout","branding":{"id":"2","key":"serv","name":"FEWS NET Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#043627","headerLinkHoverBGColor":"#043627","headerBadgeColor":"#043627"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/04a981f0-4668-43fb-9d80-a820004dab08/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0YTk4MWYwLTQ2NjgtNDNmYi05ZDgwLWE4MjAwMDRkYWIwOCI6WyJyZWFkIl19LCJleHAiOjE3NDQzMTQzNDQsIm5iZiI6MTc0NDMxMzc0NH0.y_B9buRHycxVCakhhgj__OydA14Vab0Qxc14Y0NNBZc&client=9bed3486-a385-423c-874a-743d44dd5282&mode=fit","logoId":"04a981f0-4668-43fb-9d80-a820004dab08","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FEWS NET Helpdesk Portal","sharedPortalName":"FEWS NET Helpdesk Portal","userInitialAnnouncementHeader":"QUICK LINK: Request New FEWS NET Account(s)","userInitialAnnouncementMessageWiki":"<p><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/group/5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><b>Request new or request removal of FEWS NET accounts</b> </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the FEWS NET Helpdesk Portal","sharedPortalName":"FEWS NET Helpdesk Portal","announcementHeader":"QUICK LINK: Request New FEWS NET Account(s)","announcementMessage":"[*Request new or request removal of FEWS NET accounts* | https://fewsnet.atlassian.net/servicedesk/customer/portal/2/group/5]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#096640","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9349abb7-d742-49c2-b006-59fee49be6fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzNDlhYmI3LWQ3NDItNDljMi1iMDA2LTU5ZmVlNDliZTZmYyI6WyJyZWFkIl19LCJleHAiOjE3NDQzMTQzNDQsIm5iZiI6MTc0NDMxMzc0NH0.nyJaInO8VRvkASoYvMUIjkeDLKz_u8ZU8BUF0Jktqz4&client=9bed3486-a385-423c-874a-743d44dd5282&height=300&mode=fit","bannerMediaApiFileId":"9349abb7-d742-49c2-b006-59fee49be6fc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"serv","projectId":10052,"serviceDeskId":2,"name":"FEWS NET Helpdesk","description":"<p>Welcome to the FEWS NET Helpdesk. The Helpdesk services issues related to:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>FEWS NET Data Explorer (FDE)</li>\n <li>FEWS NET Data Warehouse (FDW)</li>\n <li>FEWS NET Website (www.fews.net)</li>\n <li>FEWS NET Google Suite Accounts (i.e. Email, Calendar, Google Docs, etc.)</li>\n <li>FEWS NET Learning Platform (FLP)</li>\n <li>FEWS NET Exchange</li>\n</ul>\n<p>If you are new to the Helpdesk, check out these helpful links to learn how to optimize your requests.</p>\n<p><b><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/966490b0-d746-4328-ac1f-888d044ae89d/article/280952855\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Operations and Best Practices</a></b></p>\n<p><b><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/0398f3b3-f682-48d2-91fd-eae6c47ebca0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Portal Form Entry Assistance</a></b></p>\n<p>Request help using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"28","name":"API Help","descriptionHtml":"","callToAction":"API Help","introHtml":"<p>API link assistance</p>","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"43","name":"Branding Questions and Support","descriptionHtml":"","callToAction":"Branding Questions and Support","introHtml":"","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"45","name":"Crop Data Submission","descriptionHtml":"","callToAction":"Crop Data Submission","introHtml":"<p>Use this form to submit or recommend a crop data submission for a country</p>","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[17],"key":""},{"id":"27","name":"Data Extract Help","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>.</p>","callToAction":"Data Extract Help","introHtml":"<p>For issues extracting data from FDE.</p>","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"26","name":"Data Upload Help","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Common Error Messages in Uploads:</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <em><b>Skipped Error</b></em> = New metadata is introduced or a duplicate record exists. <br class=\"atl-forced-newline\"> <em><b>Cannot Identify \"x\"</b></em> = Name mismatch between FDW and the file attached. <br class=\"atl-forced-newline\"> <em><b>Multiple Skipped Error</b></em> = Market name is mismatched between file and FDW. <br class=\"atl-forced-newline\"> <em><b>Data Collection Already Exists</b></em> = A data point already exists with this date, need to delete the zero data point for that date.</p>","callToAction":"Data Upload Help","introHtml":"<p>Requiring assistance with any data upload feature(s)</p>","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"41","name":"Data Visualization Inquiry","descriptionHtml":"","callToAction":"Data Visualization Inquiry","introHtml":"<p>For issues related to Data Visualizations on the FDE Platform</p>","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[15],"key":""},{"id":"39","name":"Documentation Assistance","descriptionHtml":"","callToAction":"Documentation Assistance","introHtml":"<p>Use this form to recommend or request a change to system documentation, such as the Help Text in the FDE.</p>","icon":10482,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[13,3],"key":""},{"id":"35","name":"Excel Workbook Assistance","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>.</p>","callToAction":"Excel Workbook Assistance","introHtml":"<p>For issues accessing the database via Excel or other Excel workbook issues.</p>","icon":10533,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[3],"key":""},{"id":"44","name":"Exchange Support","descriptionHtml":"","callToAction":"Exchange Support","introHtml":"<p>The Exchange serves as the internal FEWS NET Project intranet. For any inquiries or concerns regarding The Exchange, please complete this form.</p>","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[15],"key":""},{"id":"36","name":"FEWS NET Learning Platform (FLP) Assistance","descriptionHtml":"","callToAction":"FEWS NET Learning Platform (FLP) Assistance","introHtml":"","icon":10482,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[15],"key":""},{"id":"9","name":"General Assistance Request","descriptionHtml":"","callToAction":"General Assistance Request","introHtml":"<p>Get assistance for general FEWS NET systems-related problems and questions.</p>","icon":10491,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"42","name":"New Feature Request","descriptionHtml":"<p>Thanks for your help in making the next version of the FEWS NET Data Explorer the best it can be.</p>\n<p>Please be as descriptive as possible when sending in a suggestion or reporting any bug or issue that you come across.</p>","callToAction":"New Feature Request","introHtml":"<p>Submit ideas, questions or general thoughts about the FEWS NET Data Explorer</p>","icon":10558,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[16],"key":""},{"id":"40","name":"Recommend Data Update","descriptionHtml":"","callToAction":"Recommend Data Update","introHtml":"","icon":10558,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[3],"key":""},{"id":"23","name":"Report a FDE/FDW Application Problem","descriptionHtml":"","callToAction":"Report a FDE/FDW Application Problem","introHtml":"<p>Report an issue here if a page or application (i.e. data visualization, page not loading, etc.) is not functioning correctly.</p>","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"37","name":"Report a Fews.net Website Problem","descriptionHtml":"","callToAction":"Report a Fews.net Website Problem","introHtml":"<p>Report an issue here if a page or application on the website (i.e. data visualization, page not loading, etc.) is not functioning correctly.</p>","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[9],"key":""},{"id":"10","name":"Report an Account Problem or Request Updated Access","descriptionHtml":"","callToAction":"Report an Account Problem or Request Updated Access","introHtml":"<p>Having trouble accessing certain websites or systems, or need to request changes to your account?</p>","icon":10472,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5,10,3],"key":""},{"id":"14","name":"Request a New Account","descriptionHtml":"","callToAction":"Request a New Account","introHtml":"<p>Request a new account for a FEWS NET project system.</p>","icon":10494,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[5],"key":""},{"id":"31","name":"Request an Account Be Decommissioned","descriptionHtml":"","callToAction":"Request an Account Be Decommissioned","introHtml":"<p>Request an account be decommissioned and user access removed.</p>","icon":10523,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[5],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"FDE/FDW Help"},{"id":9,"name":"FEWS NET Website Help"},{"id":10,"name":"FEWS NET Google Suite Help"},{"id":5,"name":"Project Accounts Management"},{"id":13,"name":"Documentation Request"},{"id":16,"name":"FDE User Feedback"},{"id":17,"name":"Crop Data Submissions"},{"id":15,"name":"Miscellaneous Inquiries"}],"orderMapping":{"17":[45],"13":[39],"3":[35,27,26,28,10,23,40,39],"15":[44,43,41,9,36],"11":[36],"16":[42],"9":[37],"10":[10],"5":[14,31,10],"7":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88744c25-7d38-3b27-998a-630414e71d94","appLinkName":"System Confluence","appLinkUrl":"https://fewsnet.atlassian.net/wiki","spaceKey":"HELPDOCS","spaceName":"Helpdesk Documents","spaceUrl":"https://fewsnet.atlassian.net/wiki/spaces/HELPDOCS","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://fewsnet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMTQ5NDQsIm5iZiI6MTc0NDMxMzc0NH0.0BEGecuuwA6_eiN7GqCUYNmzdfzTdrS0w_0y3A9S7VE","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"9bed3486-a385-423c-874a-743d44dd5282","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"0398f3b3-f682-48d2-91fd-eae6c47ebca0","name":"Helpdesk Portal Form Entry Assistance ","categoryUrl":"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/0398f3b3-f682-48d2-91fd-eae6c47ebca0","createdAt":"1637693612702"},{"id":"ea5b0352-2512-4eee-87ac-6489242189d2","name":"FDE Knowledge Base","categoryUrl":"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/ea5b0352-2512-4eee-87ac-6489242189d2","createdAt":"1666276496499"}]}},"sharedPortal":{"name":"FEWS NET Helpdesk Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://fewsnet.atlassian.net/wiki","kbLinkDomainURLs":["https://fewsnet.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fewsnet","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a1d39113efb28744aa89306b52ca8b816034505f_lout","baseUrl":"https://fewsnet.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fewsnet.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9bed3486-a385-423c-874a-743d44dd5282","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c1fac0031bb34eea804b9ba1eab4f694","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}