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FEWS NET Helpdesk Guidance: Requesting An Account Decommission

Owned by Andrew Somers
Last updated: Jan 29, 2021
3 min read

REQUESTING AN ACCOUNT DECOMMISSION

Updated January 26, 2021

 

This document provides instructions for how users should complete the Helpdesk Portal form to request a FEWS NET account be decommissioned. Decommissioning an account will deactivate the account from all Google Suite applications (including Gmail), FDW/FDE access, as well as any other FEWS NET Project-granted access. If a former FEWS NET Project user requires account reactivation, follow the process to request a new account.

GETTING STARTED

Once at the Helpdesk Portal, to request an account be decommissioned, click the “Request new or request removal of FEWS NET accounts” link or the “Need to raise a Request? Contact us.” button at the bottom of the page. Either link will bring you to the correct form. Those links are highlighted in red below.

If you clicked on the “Need to raise a request? Contact us.” button, you will next need to click on “Account Management.”

You will then arrive at the Account Management Help screen. Clicking on the “Request new or request removal of FEWS NET account” link will bring you to this page directly. Click on “Request an Account Be Decommissioned.”

COMPLETING THE FIELDS AND INPUTS

The form includes 10 fields, five of which are mandatory. The fields are described below. Mandatory fields are denoted using an asterisk (*).

  • Summary.* Use this field to briefly describe what your request is about. Treat this field like the “Subject” line in an email.

  • Description. Use this field to provide a full description of what you are requesting.

  • Name and Title.* Provide the full name and official title of the user’s account who needs to be decommissioned. This will be tied to their profile that will be visible to other team members.

  • User Email Address.* Provide the FEWS NET email address of the user for whom you are requesting account(s) decommission.

  • Last Day on FEWS NET Project.* Let us know the day the user should no longer have access to FEWS NET systems. Note this field allows selection of a day in the future or past.

 

  • System Access to be Removed.* Using the checkboxes, select one or more systems the user previously accessed and from which they should be removed. Options include: G-Suite/Email (fews.net address), FDW/FDE Account, Fews.net CMS, MailChimp, Hootsuite, Google Analytics, Jira/Confluence.

  • Distribution List(s) to Be Removed From. List any distribution lists that the user should no longer be included on.

  • Watchers. Include the email address of any other team members who you would like to include on this request. They will receive an automated email including the details of the request. You are able to add as many email addresses as you would like. They will also be included in subsequent notifications or comments for the request.

  • Urgency. If this is an urgent request, select the Critical or High priority option. Otherwise, your request will be resolved in the order it was received, no later than two business days.

 

  • Email Confirmation to.* Input your email address or whomever should receive the Helpdesk confirmation email.

  • Send. Click the Send button to submit your request to the Helpdesk. You may be asked to verify images to ensure you are not a bot.

AFTER REQUEST SUBMISSION

Once you click Send, you will be directed to a confirmation page indicating the ticket ID for your request. You, or whomever’s email was input to the Email Confirmation to field will also receive an email confirmation of your request.

Please allow up to 16 hours for a Helpdesk team member to address your request, unless you have signaled for heightened urgency.