REQUESTING A NEW ACCOUNT
Updated January 26, 2021
This document provides instructions for how users should complete the Helpdesk Portal form to request the creation of a FEWS NET project account for themselves or a team member.
GETTING STARTED
Once at the Helpdesk Portal, to request a new account, click on either the “Request new or request removal of FEWS NET accounts” link or the “Need to raise a Request? Contact us” button at the bottom of the page. Either link will bring you to the correct form. Those links are highlighted in Red as seen below.
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If you clicked on the “Need to raise a request? Contact us” button, you can then click on “Account Management.” You will then arrive at the Account Management Help screen.
Clicking on the “Request new or request removal of FEWS NET account” link will bring you to this page directly. Click on “Request a New Account.”
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COMPLETING THE FIELDS AND INPUTS
The form includes 13 fields, four of which are mandatory. The fields are described below. Mandatory fields are denoted using an asterisk (*).
Summary.* Use this field to briefly describe what your request is about. Treat this field like the “Subject” line in an email.
Please Tell Us Why You or a User Need An Account.* Because the FEWS NET project allows privileged access to certain data and information, it requires justification for account creation and access.
Name and Title.* Provide the full name and official title of the user’s account being requested. This will be tied to their profile that will be visible to other team members.
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Organization. Use the dropdown to select the appropriate organization onto which this user’s account should be tied. Options include:
Pillar 1 - Home Office;
Pillar 1 - Markets & Trade;
Pillar 2 - Hub;
Pillar 3; Science & Agroclimatology; and
Other.
Phone Number. Provide an appropriate telephone number with which this user’s account should be associated.
Corporate Email Address. To protect against users from becoming locked out of their account, enter the user’s corporate email address.
New User’s Requested Email Address. If you are requesting a fews.net email address, enter the desired email address for the user.
System Access Requested. Use the checkboxes to select one or more systems you or the new user would like access to. Select all that apply.
Project-Wide Meetings. Indicate which FEWS NET meetings onto which you or the new user should be invited, if applicable.
Distribution List(s) to be added to. Indicate which distribution lists you or the user should be added to, to ensure they are included in the proper channels of communication.
FDE/FDW Account Request Details. If you are requesting a new FDE account, provide the desired username, associated email address (preferably the fews.net address) and permissions scheme (i.e. FEWS NET Only, Public, Restricted, etc.)
Watchers. Include the email address of any other team members who you would like to include on this request. They will receive an automated email including the details of the request. You are able to add as many email addresses as you’d like. They will also be included in subsequent notifications for the request.
Attachment. Include any relevant files (under 25MB) to accompany the request. Multiple attachments can be added.
Email Confirmation to*. Input your email address or whomever should receive the Helpdesk confirmation email.
Send. Click the send button to submit your request to the Helpdesk. You may be asked to verify images to ensure you are not a bot.
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AFTER REQUEST SUBMISSION
Once you click Send, you will be directed to a confirmation page indicating the ticket ID for your request. You, or whomever’s email was input to the Email Confirmation to field will also receive an email confirmation of your request.
Please allow up to 16 hours for a Helpdesk team member to address your request, unless you have signaled for heightened urgency.