Jira Service Management

{"xsrfToken":"6413c9dd3c570e4c8925f3538080837c2d95e2c3_lout","branding":{"id":"2","key":"serv","name":"FEWS NET Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#043627","headerLinkHoverBGColor":"#043627","headerBadgeColor":"#043627"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/04a981f0-4668-43fb-9d80-a820004dab08/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0YTk4MWYwLTQ2NjgtNDNmYi05ZDgwLWE4MjAwMDRkYWIwOCI6WyJyZWFkIl19LCJleHAiOjE3MzI5MjkyMzQsIm5iZiI6MTczMjkyODYzNH0.vQ6PFodsXroUJ672bKq-TsFusqyk90dVQPn098TYmvc&client=9bed3486-a385-423c-874a-743d44dd5282&mode=fit","logoId":"04a981f0-4668-43fb-9d80-a820004dab08","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FEWS NET Helpdesk Portal","sharedPortalName":"FEWS NET Helpdesk Portal","userInitialAnnouncementHeader":"QUICK LINK: Request New FEWS NET Account(s)","userInitialAnnouncementMessageWiki":"<a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/group/5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Request new or request removal of FEWS NET accounts </a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the FEWS NET Helpdesk Portal","sharedPortalName":"FEWS NET Helpdesk Portal","announcementHeader":"QUICK LINK: Request New FEWS NET Account(s)","announcementMessage":"[*Request new or request removal of FEWS NET accounts* | https://fewsnet.atlassian.net/servicedesk/customer/portal/2/group/5]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#096640","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9349abb7-d742-49c2-b006-59fee49be6fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzNDlhYmI3LWQ3NDItNDljMi1iMDA2LTU5ZmVlNDliZTZmYyI6WyJyZWFkIl19LCJleHAiOjE3MzI5MjkyMzQsIm5iZiI6MTczMjkyODYzNH0.16fbC_K5NxcLSVxq67YxOSL8xSWchJO8kqpQO9M41iI&client=9bed3486-a385-423c-874a-743d44dd5282&height=300&mode=fit","bannerMediaApiFileId":"9349abb7-d742-49c2-b006-59fee49be6fc","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"serv","projectId":10052,"serviceDeskId":2,"name":"FEWS NET Helpdesk","description":"Welcome to the FEWS NET Helpdesk. The Helpdesk services issues related to:\n<ul class=\"alternate\" type=\"square\">\n <li>FEWS NET Data Explorer (FDE)</li>\n <li>FEWS NET Data Warehouse (FDW)</li>\n <li>FEWS NET Website (www.fews.net)</li>\n <li>FEWS NET Google Suite Accounts (i.e. Email, Calendar, Google Docs, etc.)</li>\n <li>FEWS NET Learning Platform (FLP)</li>\n <li>FEWS NET Exchange</li>\n</ul>\nIf you are new to the Helpdesk, check out these helpful links to learn how to optimize your requests.\n<a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/966490b0-d746-4328-ac1f-888d044ae89d/article/280952855\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Operations and Best Practices</a>\n<a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/0398f3b3-f682-48d2-91fd-eae6c47ebca0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Portal Form Entry Assistance</a>\nRequest help using the options provided below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"28","name":"API Help","descriptionHtml":"","callToAction":"API Help","introHtml":"API link assistance","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"43","name":"Branding Questions and Support","descriptionHtml":"","callToAction":"Branding Questions and Support","introHtml":"","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"45","name":"Crop Data Submission","descriptionHtml":"","callToAction":"Crop Data Submission","introHtml":"Use this form to submit or recommend a crop data submission for a country","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[17],"key":""},{"id":"27","name":"Data Extract Help","descriptionHtml":"Please be prepared to provide: File, URL, Screenshot of error, and Steps taken to arrive at issue.","callToAction":"Data Extract Help","introHtml":"For issues extracting data from FDE.","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"26","name":"Data Upload Help","descriptionHtml":"Please be prepared to provide: File, URL, Screenshot of error, and Steps taken to arrive at issue. Common Error Messages in Uploads: Skipped Error = New metadata is introduced or a duplicate record exists. Cannot Identify \"x\" = Name mismatch between FDW and the file attached. Multiple Skipped Error = Market name is mismatched between file and FDW. Data Collection Already Exists = A data point already exists with this date, need to delete the zero data point for that date.","callToAction":"Data Upload Help","introHtml":"Requiring assistance with any data upload feature(s)","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"41","name":"Data Visualization Inquiry","descriptionHtml":"","callToAction":"Data Visualization Inquiry","introHtml":"For issues related to Data Visualizations on the FDE Platform","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[15],"key":""},{"id":"39","name":"Documentation Assistance","descriptionHtml":"","callToAction":"Documentation Assistance","introHtml":"Use this form to recommend or request a change to system documentation, such as the Help Text in the FDE.","icon":10482,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[13,3],"key":""},{"id":"35","name":"Excel Workbook Assistance","descriptionHtml":"Please be prepared to provide: File, URL, Screenshot of error, and Steps taken to arrive at issue.","callToAction":"Excel Workbook Assistance","introHtml":"For issues accessing the database via Excel or other Excel workbook issues.","icon":10533,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[3],"key":""},{"id":"44","name":"Exchange Support","descriptionHtml":"","callToAction":"Exchange Support","introHtml":"The Exchange serves as the internal FEWS NET Project intranet. For any inquiries or concerns regarding The Exchange, please complete this form.","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[15],"key":""},{"id":"36","name":"FEWS NET Learning Platform (FLP) Assistance","descriptionHtml":"","callToAction":"FEWS NET Learning Platform (FLP) Assistance","introHtml":"","icon":10482,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[15],"key":""},{"id":"9","name":"General Assistance Request","descriptionHtml":"","callToAction":"General Assistance Request","introHtml":"Get assistance for general FEWS NET systems-related problems and questions.","icon":10491,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"42","name":"New Feature Request","descriptionHtml":"Thanks for your help in making the next version of the FEWS NET Data Explorer the best it can be.\nPlease be as descriptive as possible when sending in a suggestion or reporting any bug or issue that you come across.","callToAction":"New Feature Request","introHtml":"Submit ideas, questions or general thoughts about the FEWS NET Data Explorer","icon":10558,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[16],"key":""},{"id":"40","name":"Recommend Data Update","descriptionHtml":"","callToAction":"Recommend Data Update","introHtml":"","icon":10558,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[3],"key":""},{"id":"23","name":"Report a FDE/FDW Application Problem","descriptionHtml":"","callToAction":"Report a FDE/FDW Application Problem","introHtml":"Report an issue here if a page or application (i.e. data visualization, page not loading, etc.) is not functioning correctly.","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"37","name":"Report a Fews.net Website Problem","descriptionHtml":"","callToAction":"Report a Fews.net Website Problem","introHtml":"Report an issue here if a page or application on the website (i.e. data visualization, page not loading, etc.) is not functioning correctly.","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[9],"key":""},{"id":"10","name":"Report an Account Problem or Request Updated Access","descriptionHtml":"","callToAction":"Report an Account Problem or Request Updated Access","introHtml":"Having trouble accessing certain websites or systems, or need to request changes to your account?","icon":10472,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5,10,3],"key":""},{"id":"14","name":"Request a New Account","descriptionHtml":"","callToAction":"Request a New Account","introHtml":"Request a new account for a FEWS NET project system.","icon":10494,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[5],"key":""},{"id":"31","name":"Request an Account Be Decommissioned","descriptionHtml":"","callToAction":"Request an Account Be Decommissioned","introHtml":"Request an account be decommissioned and user access removed.","icon":10523,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[5],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"FDE/FDW Help"},{"id":9,"name":"FEWS NET Website Help"},{"id":10,"name":"FEWS NET Google Suite Help"},{"id":5,"name":"Project Accounts Management"},{"id":13,"name":"Documentation Request"},{"id":16,"name":"FDE User Feedback"},{"id":17,"name":"Crop Data Submissions"},{"id":15,"name":"Miscellaneous Inquiries"}],"orderMapping":{"17":[45],"13":[39],"3":[35,27,26,28,10,23,40,39],"15":[44,43,41,9,36],"11":[36],"16":[42],"9":[37],"10":[10],"5":[14,31,10],"7":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88744c25-7d38-3b27-998a-630414e71d94","appLinkName":"System Confluence","appLinkUrl":"https://fewsnet.atlassian.net/wiki","spaceKey":"HELPDOCS","spaceName":"Helpdesk Documents","spaceUrl":"https://fewsnet.atlassian.net/wiki/spaces/HELPDOCS","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://fewsnet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI5Mjk4MzQsIm5iZiI6MTczMjkyODYzNH0.FyjhUoNeWKEL1P2mGZsxEkMkdwLoZuiGU1xU2tH7aF0","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"9bed3486-a385-423c-874a-743d44dd5282","tokenDurationInMins":20}},"reqCreate":{"id":42,"projectId":10052,"form":{"name":"New Feature Request","descriptionHtml":"Thanks for your help in making the next version of the FEWS NET Data Explorer the best it can be. \n\nPlease be as descriptive as possible when sending in a suggestion or reporting any bug or issue that you come across.","callToAction":"New Feature Request","intro":"Submit ideas, questions or general thoughts about the FEWS NET Data Explorer","instructions":"Thanks for your help in making the next version of the FEWS NET Data Explorer the best it can be. \n\nPlease be as descriptive as possible when sending in a suggestion or reporting any bug or issue that you come across.","icon":10558,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10164","fieldConfigId":"10296","label":"I'd like to...","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10237","label":"Request Help","selected":false,"children":[]},{"value":"10238","label":"Suggest Improvement","selected":false,"children":[]},{"value":"10239","label":"Report Bug","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please provide a brief summary of the issue or suggestion.","descriptionHtml":"Please provide a brief summary of the issue or suggestion.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please include any suggestions or a full description of any issues, if applicable, how you arrived to it and any error messages you may have received.","descriptionHtml":"Please include any suggestions or a full description of any issues, if applicable, how you arrived to it and any error messages you may have received.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10165","fieldConfigId":"10297","label":"What topic(s) does this relate to?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10240","label":"API(s)","selected":false,"children":[]},{"value":"10241","label":"Data Extraction","selected":false,"children":[]},{"value":"10242","label":"Add or Change Data","selected":false,"children":[]},{"value":"10243","label":"Page Rendering","selected":false,"children":[]},{"value":"10244","label":"Graphs or Charts","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please include any attachments, including screenshots or applicable files, that would help to describe any issues.","descriptionHtml":"Please include any attachments, including screenshots or applicable files, that would help to describe any issues.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10083","fieldConfigId":"10196","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10032","label":"Critical","selected":false,"children":[]},{"value":"10033","label":"High","selected":false,"children":[]},{"value":"10034","label":"Medium","selected":false,"children":[]},{"value":"10035","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10137","fieldConfigId":"10265","label":"URL","description":"Providing the URL will help us understand the location of any issues you have arrived at.","descriptionHtml":"Providing the URL will help us understand the location of any issues you have arrived at.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10166","fieldConfigId":"10298","label":"You can email me back (check if \"yes\")","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10245","label":"Yes","selected":false,"children":[]}]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10092","fieldConfigId":"10205","label":"Watchers","description":"Please include here email addresses of whomever you'd like to be CC'd in this request, if applicable.","descriptionHtml":"Please include here email addresses of whomever you'd like to be CC'd in this request, if applicable.","required":false,"displayed":true,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://fewsnet.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10092&showAvatar=true&query="}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/42","calendarParams":{"firstDay":0,"date":"2024-11-29T20:03:54-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88744c25-7d38-3b27-998a-630414e71d94","appLinkName":"System Confluence","appLinkUrl":"https://fewsnet.atlassian.net/wiki","spaceKey":"HELPDOCS","spaceName":"Helpdesk Documents","spaceUrl":"https://fewsnet.atlassian.net/wiki/spaces/HELPDOCS","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://fewsnet.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI5Mjk4MzQsIm5iZiI6MTczMjkyODYzNH0.FyjhUoNeWKEL1P2mGZsxEkMkdwLoZuiGU1xU2tH7aF0","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"9bed3486-a385-423c-874a-743d44dd5282","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}