Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"60a0317fc5898b58b01ebb3c650b14a8e0ac6c18_lout","branding":{"id":"2","key":"serv","name":"FEWS NET Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/250a1f8b-4246-4234-adf8-17a1cbb20201/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1MGExZjhiLTQyNDYtNDIzNC1hZGY4LTE3YTFjYmIyMDIwMSI6WyJyZWFkIl19LCJleHAiOjE3NjU5NDE1MjIsIm5iZiI6MTc2NTk0MDkyMn0.T-A_M_8Qe3Eld3hTtZzfSmTZZVHFFsR-OzJgCji1-JQ&client=9bed3486-a385-423c-874a-743d44dd5282&mode=fit","logoId":"250a1f8b-4246-4234-adf8-17a1cbb20201","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FEWS NET Helpdesk Portal","sharedPortalName":"FEWS NET Helpdesk Portal","userInitialAnnouncementHeader":"QUICK LINK: Request New FEWS NET Account(s)","userInitialAnnouncementMessageWiki":"<p><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/group/5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><b>Request new or request removal of FEWS NET accounts</b> </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the FEWS NET Helpdesk Portal","sharedPortalName":"FEWS NET Helpdesk Portal","announcementHeader":"QUICK LINK: Request New FEWS NET Account(s)","announcementMessage":"[*Request new or request removal of FEWS NET accounts* | https://fewsnet.atlassian.net/servicedesk/customer/portal/2/group/5]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#096640","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9349abb7-d742-49c2-b006-59fee49be6fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzNDlhYmI3LWQ3NDItNDljMi1iMDA2LTU5ZmVlNDliZTZmYyI6WyJyZWFkIl19LCJleHAiOjE3NjU5NDE1MjIsIm5iZiI6MTc2NTk0MDkyMn0.lUvgyn1qDCi-fYMEXvKQ6CIbSr39nwpWRqgOD9MokQI&client=9bed3486-a385-423c-874a-743d44dd5282&height=300&mode=fit","bannerMediaApiFileId":"9349abb7-d742-49c2-b006-59fee49be6fc","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#096640","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"serv","projectId":10052,"serviceDeskId":2,"name":"FEWS NET Helpdesk","description":"<p>Welcome to the FEWS NET Helpdesk. The Helpdesk services issues related to:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>FEWS NET Data Explorer (FDE)</li>\n <li>FEWS NET Data Warehouse (FDW)</li>\n <li>FEWS NET Website (www.fews.net)</li>\n <li>FEWS NET Google Suite Accounts (i.e. Email, Calendar, Google Docs, etc.)</li>\n <li>FEWS NET Learning Platform</li>\n <li>FEWS NET Exchange</li>\n</ul>\n<p>If you are new to the Helpdesk, check out these helpful links to learn how to optimize your requests.</p>\n<p><b><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/966490b0-d746-4328-ac1f-888d044ae89d/article/280952855\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Operations and Best Practices</a></b></p>\n<p><b><a href=\"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/0398f3b3-f682-48d2-91fd-eae6c47ebca0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Helpdesk Portal Form Entry Assistance</a></b></p>\n<p>Request help using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"28","name":"API Help","descriptionHtml":"","callToAction":"API Help","introHtml":"<p>API link assistance</p>","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"43","name":"Branding Questions and Support","descriptionHtml":"","callToAction":"Branding Questions and Support","introHtml":"","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"45","name":"Crop Data Submission","descriptionHtml":"","callToAction":"Crop Data Submission","introHtml":"<p>Use this form to submit or recommend a crop data submission for a country</p>","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[17],"key":""},{"id":"27","name":"Data Extract Help","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>.</p>","callToAction":"Data Extract Help","introHtml":"<p>For issues extracting data from FDE.</p>","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"26","name":"Data Upload Help","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Common Error Messages in Uploads:</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <em><b>Skipped Error</b></em> = New metadata is introduced or a duplicate record exists. <br class=\"atl-forced-newline\"> <em><b>Cannot Identify \"x\"</b></em> = Name mismatch between FDW and the file attached. <br class=\"atl-forced-newline\"> <em><b>Multiple Skipped Error</b></em> = Market name is mismatched between file and FDW. <br class=\"atl-forced-newline\"> <em><b>Data Collection Already Exists</b></em> = A data point already exists with this date, need to delete the zero data point for that date.</p>","callToAction":"Data Upload Help","introHtml":"<p>Requiring assistance with any data upload feature(s)</p>","icon":10458,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"41","name":"Data Visualization Inquiry","descriptionHtml":"","callToAction":"Data Visualization Inquiry","introHtml":"<p>For issues related to Data Visualizations on the FDE Platform</p>","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[15],"key":""},{"id":"39","name":"Documentation Assistance","descriptionHtml":"","callToAction":"Documentation Assistance","introHtml":"<p>Use this form to recommend or request a change to system documentation, such as the Help Text in the FDE.</p>","icon":10482,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[13,3],"key":""},{"id":"35","name":"Excel Workbook Assistance","descriptionHtml":"<p>Please be prepared to provide: <b>File</b>, <b>URL</b>, <b>Screenshot of error</b>, and <b>Steps taken to arrive at issue</b>.</p>","callToAction":"Excel Workbook Assistance","introHtml":"<p>For issues accessing the database via Excel or other Excel workbook issues.</p>","icon":10533,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[3],"key":""},{"id":"44","name":"Exchange Support","descriptionHtml":"","callToAction":"Exchange Support","introHtml":"<p>The Exchange serves as the internal FEWS NET Project intranet. For any inquiries or concerns regarding The Exchange, please complete this form.</p>","icon":10503,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[15],"key":""},{"id":"36","name":"FEWS NET Learning Platform Assistance","descriptionHtml":"","callToAction":"FEWS NET Learning Platform Assistance","introHtml":"","icon":10482,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[15],"key":""},{"id":"9","name":"General Assistance Request","descriptionHtml":"","callToAction":"General Assistance Request","introHtml":"<p>Get assistance for general FEWS NET systems-related problems and questions.</p>","icon":10491,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"42","name":"New Feature Request","descriptionHtml":"<p>Thanks for your help in making the next version of the FEWS NET Data Explorer the best it can be.</p>\n<p>Please be as descriptive as possible when sending in a suggestion or reporting any bug or issue that you come across.</p>","callToAction":"New Feature Request","introHtml":"<p>Submit ideas, questions or general thoughts about the FEWS NET Data Explorer</p>","icon":10558,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[16],"key":""},{"id":"40","name":"Recommend Data Update","descriptionHtml":"","callToAction":"Recommend Data Update","introHtml":"","icon":10558,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[3],"key":""},{"id":"23","name":"Report a FDE/FDW Application Problem","descriptionHtml":"","callToAction":"Report a FDE/FDW Application Problem","introHtml":"<p>Report an issue here if a page or application (i.e. data visualization, page not loading, etc.) is not functioning correctly.</p>","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"37","name":"Report a Fews.net Website Problem","descriptionHtml":"","callToAction":"Report a Fews.net Website Problem","introHtml":"<p>Report an issue here if a page or application on the website (i.e. data visualization, page not loading, etc.) is not functioning correctly.</p>","icon":10508,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[9],"key":""},{"id":"10","name":"Report an Account Problem or Request Updated Access","descriptionHtml":"","callToAction":"Report an Account Problem or Request Updated Access","introHtml":"<p>Having trouble accessing certain websites or systems, or need to request changes to your account?</p>","icon":10472,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5,10,3],"key":""},{"id":"14","name":"Request a New Account","descriptionHtml":"","callToAction":"Request a New Account","introHtml":"<p>Request a new account for a FEWS NET project system.</p>","icon":10494,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[5],"key":""},{"id":"31","name":"Request an Account Be Decommissioned","descriptionHtml":"","callToAction":"Request an Account Be Decommissioned","introHtml":"<p>Request an account be decommissioned and user access removed.</p>","icon":10523,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[5],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"FDE/FDW Help"},{"id":9,"name":"FEWS NET Website Help"},{"id":10,"name":"FEWS NET Google Suite Help"},{"id":5,"name":"Project Accounts Management"},{"id":13,"name":"Documentation Request"},{"id":16,"name":"FDE User Feedback"},{"id":17,"name":"Crop Data Submissions"},{"id":15,"name":"Miscellaneous Inquiries"}],"orderMapping":{"17":[45],"13":[39],"3":[35,27,26,28,10,23,40,39],"15":[44,43,41,9,36],"11":[36],"16":[42],"9":[37],"10":[10],"5":[14,31,10],"7":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88744c25-7d38-3b27-998a-630414e71d94","appLinkName":"System Confluence","appLinkUrl":"https://fewsnet.atlassian.net/wiki","spaceKey":"HELPDOCS","spaceName":"Helpdesk Documents","spaceUrl":"https://fewsnet.atlassian.net/wiki/spaces/HELPDOCS","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://fewsnet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NDIxMjIsIm5iZiI6MTc2NTk0MDkyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.2BnPGa7TQyTNB6WLEfOYrAY8OQwXz85jiHDbxoryWxs","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"9bed3486-a385-423c-874a-743d44dd5282","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"0398f3b3-f682-48d2-91fd-eae6c47ebca0","name":"Helpdesk Portal Form Entry Assistance ","categoryUrl":"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/0398f3b3-f682-48d2-91fd-eae6c47ebca0","createdAt":"1637693612702"},{"id":"ea5b0352-2512-4eee-87ac-6489242189d2","name":"FDE Knowledge Base","categoryUrl":"https://fewsnet.atlassian.net/servicedesk/customer/portal/2/topic/ea5b0352-2512-4eee-87ac-6489242189d2","createdAt":"1666276496499"}]}},"reqCreate":{"id":43,"projectId":10052,"issueType":{"id":"10010","name":"Service Request"},"form":{"name":"Branding Questions and Support","descriptionHtml":"","callToAction":"Branding Questions and Support","intro":"","instructions":"","icon":10487,"iconUrl":"https://fewsnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Briefly summarize your question or comment.","descriptionHtml":"<p>Briefly summarize your question or comment.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/43","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/43","calendarParams":{"firstDay":0,"date":"2025-12-16T22:08:42-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88744c25-7d38-3b27-998a-630414e71d94","appLinkName":"System Confluence","appLinkUrl":"https://fewsnet.atlassian.net/wiki","spaceKey":"HELPDOCS","spaceName":"Helpdesk Documents","spaceUrl":"https://fewsnet.atlassian.net/wiki/spaces/HELPDOCS","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://fewsnet.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmVkMzQ4Ni1hMzg1LTQyM2MtODc0YS03NDNkNDRkZDUyODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NDIxMjIsIm5iZiI6MTc2NTk0MDkyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.2BnPGa7TQyTNB6WLEfOYrAY8OQwXz85jiHDbxoryWxs","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"9bed3486-a385-423c-874a-743d44dd5282","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}